This page explains how to have a Staytric account deleted, and what happens to the information in it. It applies to Staytric — Hotel Manager, our Android app, and to staytric.com, both operated by Zyncori Technologies Private Limited.
Staytric is software a hotel uses to run itself, so "your data" means different things depending on who you are.
You cannot create a Staytric account yourself, and you cannot delete your own — your property's owner or admin creates and removes staff logins, under Staff in Staytric. Ask them, and the login stops working immediately.
If they are unreachable, or you have left that employer, write to [email protected] from the email address on the account. We will verify who you are, tell the property owner, and remove the login.
What is removed: your name, email, phone, password and session tokens, and your push notification registrations. What stays: entries you made in the hotel's own records — a booking you created, a payment you took, an audit log of a price you changed. Those belong to the hotel's accounts, not to your login, and removing them would falsify the hotel's books. After deletion they are attributed to a removed user rather than to you by name.
Write to [email protected] or call +91 81482 28393 from the owner's registered email or phone. We will confirm it is you before anything is deleted.
If you would rather delete the account without waiting out the notice period, say so in your request and we will do it — the fees already due are still payable.
If you stayed at a property that uses Staytric, that property decides what is kept about you and for how long. We only hold it on their behalf, and we are not permitted to delete a hotel's records because a third party asks us to.
Contact the property directly. If you cannot reach them, or they do not respond, write to [email protected] and we will pass your request to them and follow up.
Two things happen without anyone asking: an identity document's full number and any photo of it are deleted one year after check-out, leaving only the last four digits (see our Privacy Policy); and we never sell guest data or use it for advertising.
A few records survive deletion because the law requires it. They are kept apart, used for nothing else, and deleted when the period ends.
We acknowledge a deletion request within 3 working days and complete it within 30 days, except where a longer period above applies. If we cannot complete it — for example because you are a guest and the hotel controls the record — we will tell you who can, rather than leave you waiting.
Our Grievance Officer is Daniel Revanth, reachable at [email protected]. Under the Digital Personal Data Protection Act, 2023 you may also complain to the Data Protection Board of India. Our Contact page has our registered address.