This policy covers subscriptions to Staytric, sold by Zyncori Technologies Private Limited. It explains the
Staytric Subscription Agreement
(read it here); if the two ever
differ, the agreement applies.
1. Cancelling your subscription
You can cancel at any time by writing to
[email protected] or calling +91 81482 28393 from your account owner's email or phone.
- Monthly plans end on the last day of the month in which you cancel. That
month is invoiced as usual, at the end of the month, and is due by the 7th of the next.
- Quarterly and yearly plans end at the end of the period you have already
paid for. You keep full use of Staytric until then.
- After it ends you have 30 days to export your data. It is then deleted
within 90 days of the end, except what the law requires us to keep, such as invoices.
2. Refunds
- Monthly plans are billed after the month has been used, so nothing is paid
in advance and there is nothing to refund.
- Quarterly and yearly plans are paid in advance. If you cancel, the unused
part of the period you paid for is not refunded.
- If we end your subscription for any reason other than a breach of the
agreement by you, we refund the unused part of any period paid in advance, day by day.
- If you paid twice, or paid more than the invoice, we refund the extra.
- The one-time onboarding charge, where one applies, is not refundable: it
pays for setting up your property, which is done when you start.
- No refund is due for time your account was view-only because an invoice was unpaid.
3. How a refund is paid
Once a refund is agreed, we send it within 14 working days, to the account or
card it was paid from (or by bank transfer if you paid by transfer). Your bank may take a few
more days to show it. Where GST was charged on the invoice, we issue a credit note with the
refund.
4. Guests' bookings and payments
Bookings made through a property's Staytric booking page are with that property. Guests pay
the property directly, and cancellations and refunds of stays follow the property's own
cancellation policy. Zyncori Technologies Private Limited does not receive or hold guests' money; please
contact the property.
5. Questions
Write to [email protected] or see our
contact page.